How many IT companies employ your stereotypical IT technician?
You know the ones I mean: you have an image of one right now in your mind.
How many times have you come across an IT technician who matches the images
you have in your head more so than the culture within your organization? And
what has your IT Support Company done to ensure their technician matches
your cultural requirements? Are they even thinking about your cultural needs or
just your IT requirements?
Let’s face it: your IT requirements are the easiest part. You have a network; you
have a server or ten; you have some IT Architecture requirements at a relatively
high level; but this is a high level of technical competence, not a high level of
How do you ensure your IT Technician understands the nuances of business, not
just your business, so when they make a decision, they’re making the best
decision for your organizational culture too? How often do your people, your
employees factor into the decision-making process for your IT Support team?
At Erudite, we like to use a system that identifies how a person thinks in order to
determine their behavior in a work context. It wouldn’t be appropriate to put a
Detail-oriented, fast-paced tech guru in with a small, medium-paced SME that
has a requirement for network and laptop support.
Nor would it be appropriate to place a newly qualified technician into a fast-
moving, highly dynamic large enterprise unless they had the attributes and
sufficient thinking complexity to cope with such a position.
So we have teamed up with Gables Consultancy Ltd, who are expert at profiling
their clients’ thinking patterns and translating them to behaviours, so we can
profile each technician we employ. This gives us an understanding of what
makes them tick, how they are motivated and how their IT competences in the
context of their Thinking Quotient TM best fit your organisation.
We can then apply their thinking and behaving to the most appropriate company
we support. This ensures you get the best support from an IT perspective, but
also the best person to fit in with your team and culture.